Trainingpage2020

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Welcome to the training page for Young Harris Water Sports employees

Find your job position below and there will be documents and video links associated with for your position

Required Employee Employment Packet (select your position below)

Employee Handbook 2020
2020 new hire binder

All Employee’s

phone extention list 2021
Employee Contact List
Kenect Text Application
Humanity Time Clock
Lightspeed Cashiering
Lightspeed Refunding
Website Navigation
Yealink Desk Top Phone Guide
Yealink Wireless Phone User Guide (Yealink W60)
ADP Payroll Portal

Customer Service Representative

2021 Northern Rate Sheet
2021 Pricing Sheet Oconee
CSR Daily Duties
Keep & Share Delivery Calendar
Email & Voice Mail
YHWS Rental Policies 2021
Rental Watercraft Descriptions and Use
Webreserv 2.0 Overview
How to book a reservation
How to find a existing reservation in the system
How to check a reservations history
How to add a charge to a reservation(Fuel/Damage/or other)
Customer Communication and Reservation History
Smart waiver 

Pre-Authorization for Damage Deposit

Sales Associate

Lightspeed Desktop Set-up
Lightspeed Communication Tab
Leads/Quotes/Deals Home Screen Set-up
How customers apply for financing
Frist approval source financing basics
How to add a lead
How to Create a Quote
How to value a trade
How to take a deposit in a deal
How to add options to a quote/deal
How to add convenience fee for credit card fee (3% on charges over $1,000)
How to add dealer cash back to a quote/deal (Must be approved by a Sales Manager)
How to add notes to a quote/deal

COMING SOON….

Deal Stages
12 steps of a sale (Dave Mcmanus)
Sales stages in CDK

Service Personnel

How to Create a Order P.O.
How Receive a Order
How to create Work Order

Dockhand & Delivery Driver

Dockhand Daily Checklist
2021 Northern Rate Sheet
Keep & Share Delivery Calendar
Email & Voice Mail
YHWS Rental Policies 2021
Rental Watercraft Descriptions and Use
Webreserv 2.0 Overview
How to book a reservation
How to find a existing reservation in the system
How to add a charge to a reservation(Fuel/Damage/or other)
Customer Communication and Reservation History
Smart waiver
How to fill out required rental documents
How to fill out required non-motorized rental documents
How to fill out activity waiver

Boat Orientation video’s

Wake boat
Jet Ski – Seadoo
Ski Boat
Deck Boat
Tri-toon
Double decker
Jet Ski – Yamaha

Center Console 

Aluminum Bass Boat

Misc Video’s
How to Create a Wavearmor estimate in CDK